• Frequently Asked Questions

    Do all Baby Sleep Store products meet Australian safety standards?

    All of our products are rigorously tested by the manufacturers. We source all of our products from Australian suppliers and distributors which means that all of our products meet Australian safety standards.

    Is Baby Sleep Store an Australian store?

    Yes! Baby Sleep Store is 100% owned, operated and based in Sydney NSW.

    What do you charge for shipping?

    We offer flat rate shipping of $9.95 per order.

    You can find more information on our shipping process and costs on our shipping page here - Delivery and Shipping

    What if I don’t like what I ordered?

    We offer a 90 day no-questions-asked return policy for a full refund (excl shipping). You can also return items within a year of purchase for exchange or store credit (with return shipping paid for by us!)

    See our full returns and exchange policy here - Returns and Exchange

    Do you do discounts?

    We offer many promotions and sales throughout the year - the best way to find out about these is to sign up to our newsletter.

    I need some help to choose the right product for my child

    We are are happy to help and experienced users of all our products. Give us a call or send us an email!

    Telephone: 1300 413 400

    Email: customerservice@babysleepstore.com.au

    Live Chat: Located on the bottom right hand side of our website.

    I saw a promotion on your website and now it is back to regular price, will the promotion be back?

    We regularly hold promotions and sales so there is a good chance that the item may be on sale again. The best way to find out about promotions is to sign up to our newsletter.

    I think I may have found a fault with an item I purchased. What should I do?

    All products are checked prior to dispatch, however on the rare occasion that you receive a faulty item, we will work with you to do whatever necessary to resolve the issue to your satisfaction. If you believe that you have been sold a faulty item, please contact us at customerservice@babysleepstore.com.au or 1300 413 400 and provide details of the fault, including photos if possible. This will usually mean that we can send out a replacement item before you have even returned the faulty one.

    What payment do you accept?

    We accept Visa, Mastercard, American Express and Paypal.

    Where are your items dispatched from?

    All of our items are dispatched from Sydney. We will dispatch on the same day for any orders received prior to 2pm.

    Can I track my order online?

    Yes you can track you order online. We will send you an email when your order has been dispatched that will include a tracking number and an option to track your delivery. 

    How long can I expect it to take for my order to be delivered?

    Items sent using standard shipping will normally take between 1 and 6 business days from the day of dispatch. We dispatch from Sydney which gives you the best chance of getting your items quickly, however it obviously depends on where you live as to exactly how long it will take.

    What do I do if my order does not arrive?

    The first step is to check the status of your item using the tracking number that we will send you in an email once your order has been dispatched. If you still don’t know what’s going on, please send us an email at customerservice@babysleepstore.com.au, call us on 1300 413 400 or conact us on live chat which you can find on the bottom right hand side of our website.